instead of using the properties palette, does this happen in the character palette and also up on top in what they call the control bar?
Reset Prefs Thoroughly (Mac)
- Quit Your Adobe App (100% you must do this)
- Finder >> Go (hold down option to show hidden) >> library
- Preferences >> Adobe >> (Program Name) rename to (Program Name) .old
- Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
- Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old
Reset Prefs Thoroughly (windows):
- Close all Adobe applications.
- Go to Location : C:\Users\user\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator XX Settings folders to Adobe Illustrator.old and Adobe Illustrator XX Settings folders.old
- Launch Illustrator from CC.