!!!!ilustrator keeps crashing!!!!

New Here ,
Nov 19, 2020

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After macOS big sur update, adobe illustrator keeps crashing when i am trying to save a file.

Please help ASAP I have deadlines!!!!

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Bug, Performance

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1 Correct Answer

Adobe Community Professional , Nov 19, 2020
Monika Gause Adobe Community Professional , Nov 19, 2020
Please contact Customer Care so they can log into your system(s) and investigate. https://helpx.adobe.com/contact.html

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New Here ,
Nov 19, 2020

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Illustrator 2020

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Adobe Community Professional ,
Nov 19, 2020

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Please contact Customer Care so they can login to your system to check things out.

https://helpx.adobe.com/contact.html

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New Here ,
Nov 19, 2020

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Hi Annagabunia,

 

This is a problem that I also encounter with illustrator 2020. But have it on two computers one with Big Sur and with the Catalina. When you save the file your first have name and location then have a second window the option to choose for saving as Illustrator CC old and it will save.

 

The latest versions of Adobe programs are terrible crashing all around. Working 23 years with Adobe programs and never encounter this kind of bad performance. Hope they solve the problems or will stop working with adobe and go for cheaper alternatives that do not crash.

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Adobe Community Professional ,
Nov 19, 2020

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Please contact Customer Care so they can log into your system(s) and investigate.

https://helpx.adobe.com/contact.html

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