Ilustrator works too slow

[martink79214425]

Good day, I have a problem with the illustrator. All programs run smoothly in Adobe, only the illustrator runs very choppy and it takes minutes for something to open, it will do. Can't you help me with what this is about? I have an HP Zbook G15. Thank you for your help

[italosan]

Hi, what version of Adobe Illustrator are you using? Could you tell us the features of your computer?

[martink79214425]

Hello,
I'm using the latest version. I have a prepaid version of adobe creative cloud.

My laptop, My intel core i7, 16GB RAM, 512 SSD, AMD Radeon Pro WX3100 graphics

[italosan]

Hi, thank you for providing us with the requested information. Does this problem occur with all files? Or just with a specific file?

[martink79214425]

Hi, there is a problem with all the files. Both with new and already saved. I do not know what to do with that.

[italosan]

Have you tried uninstalling the software with the Creative Cloud Cleaner tool?

[martink79214425]

I didn't try to uninstall anything, I bought the software for one month. I didn't expect to have such a jam after a month

[italosan]

If you don't mind, try using the tool I suggested and let us know if there are any news.

[martink79214425]

Hi, today I got to it, I uninstalled illustrator and reinstalled it and it works. I just can't believe such trouble with it. Thanks for your help

[italosan]

We're glad your Adobe Illustrator issue is resolved. If you need help in the future, please contact us 🙂

[Ashutosh_Mishra · Accepted solution]

Hi there,

We're glad that your issue is now resolved. Please use suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) in case you have similar concerns in the future. Hope it helps.

Regards,

Ashutosh