iMac Illustrator Crash all the time :(

New Here ,
Jan 29, 2021 Jan 29, 2021

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I am going NUTS!

I can not use Illustrator on my new iMac... Photoshop and all others are fine but Illustrator crashes and make black screen randomly so I have to restart 😞

 

Any solution?

 

Everything is updated

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Adobe Community Professional ,
Jan 29, 2021 Jan 29, 2021

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Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

 

Marlon Ceballos.

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New Here ,
Jan 29, 2021 Jan 29, 2021

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I dont have any such directory? 🙂 Why???

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Adobe Community Professional ,
Jan 29, 2021 Jan 29, 2021

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Hi. In the Preferences window (Cmd + K), in the General section, there is a "Reset preferences" button.

Screen Shot 2021-01-29 at 12.42.57 PM.png

Marlon Ceballos.

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Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the response given earlier, you may try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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