Image appears corrupt on my MacBook Pro (13 inch 2020) but fine on old MacBook and iPad

[howardk50545773]

I've run Apple diagnostics, talked to their support and no issues can be found for this. I've rebooted, reinstalled Illustrator. At a loss.

Anyone else experienced this issue?

[marliton · Accepted solution]

Hi. Please try enabling/disabling the GPU performance: https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html#EnableGPUPerformanc...

Also, you can try resetting the preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

[howardk50545773]

Thanks, Marlon!

Disabling GPU fixed the issue. Enabling it causes the problem to recur.

Does that mean my GPU is defective?

At least I'm back in business.

Much Appreciated,

--Howard

[marliton]

Hi. Could be some incompatibility between the GPU and Illustrator. Sometimes these issues are fixed with a system update or OS update. Maybe Adobe support can explain the exact cause.