Image Trace Not Working - Cannot complete the Operation

[bryan5EEF]

Hi there. I just subscribed. I can open the Illustrator 2019 23.1 version 32-bit. But the "Image Trace" is not working for me. It always says "The operation cannot complete because of unknown error".

Please see attachment and help. Thanks.

[lambiloon · Accepted solution]

Hi, Please follow following steps

Go to following locations and rename "extentions" to "extensions_old"
Windows:  Program files /common files /Adobe /UXP /extensions
MAC: /library > application support > Adobe > UXP > extensions.

Regards

[Valerie27730862l8gj]

ok after UXP my only choice is PluginsStorage and then ILST or PHSP, please help i use this all day for my design patterns, thank you, Valerie

[Ton Frederiks]

Valerie, Image Trace has some problems in this version. You can go back to a previous version like 27.5 or earlier

In the CC app go to Apps > All Apps

Next to Illustrator you will see 3 dots

Click and select Other Versions

You can Uninstall Illustrator and install the previous version or leave the current Illustrator installed and install an additional previous version.

[Monika Gause]

How large is the image you are tracing?

(pixel dimensions might be too large)