Image Trace Not Working - Cannot complete the Operation

[#1]

Hi there. I just subscribed. I can open the Illustrator 2019 23.1 version 32-bit. But the "Image Trace" is not working for me. It always says "The operation cannot complete because of unknown error".

Please see attachment and help. Thanks.

[#2]

Hi there. I just subscribed. I can open the Illustrator 2019 23.1 version 32-bit. But the "Image Trace" is not working for me. It always says "The operation cannot complete because of unknown error".

Please see attachment and help. Thanks.

[#3 · Accepted solution]

Hi, Please follow following steps

Go to following locations and rename "extentions" to "extensions_old"
Windows:  Program files /common files /Adobe /UXP /extensions
MAC: /library > application support > Adobe > UXP > extensions.

Regards

[#4]

How large is the image you are tracing?

(pixel dimensions might be too large)