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Images are distorted when open/placed in Illustrator 2020 on MAC

Community Beginner ,
May 15, 2020

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When I open any image in illustrator it comes up like this 

Screenshot 2020-05-16 at 01.03.34.png

I have tried opening other images

I have restarted illustrator and my computer 

But it does the same thing I have also tried placing images but nothing changes, maybe I have accidentally changed a setting. 

please could someone help!

 

{Renamed by MOD}

Hi Eve,

 

Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.

In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed-in-illustrator-on-mac/m-p/10562177?page=1) and let us know how it goes. 

 

Regards,

Srishti

 

 

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Import and export, Performance

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Images are distorted when open/placed in Illustrator 2020 on MAC

Community Beginner ,
May 15, 2020

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When I open any image in illustrator it comes up like this 

Screenshot 2020-05-16 at 01.03.34.png

I have tried opening other images

I have restarted illustrator and my computer 

But it does the same thing I have also tried placing images but nothing changes, maybe I have accidentally changed a setting. 

please could someone help!

 

{Renamed by MOD}

Hi Eve,

 

Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.

In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed-in-illustrator-on-mac/m-p/10562177?page=1) and let us know how it goes. 

 

Regards,

Srishti

 

 

TOPICS
Import and export, Performance

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852

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May 15, 2020 0
Adobe Community Professional ,
May 15, 2020

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What format are you placing?

can you try opening the image in photoshop, export to web back to the same format?

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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Photoshop opens it fine. 

im quite new to illustrator so when you mean format what do you mean?

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May 15, 2020 0
Adobe Community Professional ,
May 15, 2020

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Iphone 16 bit png files are currently not supported in Illustrator.

Resave them as 8 bit in Photoshop.

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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thank you! It was a screenshot off my phone!

I opened it in photshop and saved it and opened the new photo and it worked!

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May 15, 2020 1
Adobe Community Professional ,
May 16, 2020

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Good to hear that helped.

You may add your vote here for a fix in the future:

https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/37137061-pn...

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May 16, 2020 1
Adobe Employee ,
May 15, 2020

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Hi Eve,

 

Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.

In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed...) and let us know how it goes. 

 

Regards,

Srishti

 

 

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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Thank you!

 

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