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Impossibile visualizzare le attività sullo schermo

New Here ,
Sep 24, 2020 Sep 24, 2020

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Ho un problema quando apro o creo un nuovo documento, in ogni formato.
Quando apre il foglio non si presenta alcun problema ma appena inizio a disegnare non visualizzo nulla nel foglio.
Il cursore è visibile, i livelli si creano e mi permette di modificare quello che faccio ma il foglio rimane completamente bianco.
Grazie in anticipo 

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Draw and design , Performance

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correct answers 1 Correct answer

LEGEND , Sep 24, 2020 Sep 24, 2020

Hi there,

 

Sorry to hear about this. Would you mind sharing version of the OS & Illustrator? It'll help us assist you accordingly.

You may also try resetting the preferences of the app and see if it helps. Please follow the instructions below to do that:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illust
...

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LEGEND ,
Sep 24, 2020 Sep 24, 2020

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Hi there,

 

Sorry to hear about this. Would you mind sharing version of the OS & Illustrator? It'll help us assist you accordingly.

You may also try resetting the preferences of the app and see if it helps. Please follow the instructions below to do that:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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