Impossible d’ouvrir l’appli

New Here ,
Nov 10, 2020

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Bonjour ! Lorsque j’essai d’ouvrir l’application sur mon téléphone, l’application se referme directement depuis maintenant 5jours ...
j’ai beaucoup de dessin en stock et malheureusement je ne l’es aient pas enregistré, je ne peux donc désinstaller pour réinstaller..
Que me conseillerai-vous ?
(J’ai déjà fais les mises à jours)

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Adobe Employee ,
Dec 06, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, I would request if you could share a few ore details like:

 

  • OS and version of Illustrator (Illustrator is only available on iPad or Windows/ mac machines).
  • Device model
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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