Impossible de sauvegarder

New Here ,
Jul 11, 2021 Jul 11, 2021

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Sur Illustrator 2021, la dernière version, je ne peux pas sauvegarder normalement. Je suis obligé de faire une copie.

 Je n'ai plus les vignettes des derniers travaux ouverts sur la page d'acceuil. (FR)

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On Illustrator 2021, the latest version, I can't save normally. I am obliged to make a copy.

I no longer have the thumbnails of the last open works on the home page. (EN)

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Adobe Community Professional ,
Jul 11, 2021 Jul 11, 2021

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Without any system information and critical info like to what drives/ folders you are actualyl trying to store your files nobody can tell you much. Start by verifying that you actualyl have sufficient file permissions/ user privileges for your chosen storage location. Anything more will require specific info.

 

Mylenium

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New Here ,
Jul 11, 2021 Jul 11, 2021

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I have the latest 2021 version of Adobe Illustrator and I am running Windows 10. I just launched the program and it just got stuck loading modules. Attached is a screenshot.
I restart the program, but it doesn't want to create a new document or save a document normally, I have to make a copy.
All of my documents are in a folder on my computer.
So I uninstalled, then reinstalled, but nothing to do.
So I downloaded an old version (2020) and everything works there.
I do not understand that overnight it no longer works.
Thank you

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Did you run the Adobe Cleaner tool between uninstalling and reinstalling?

 

You could also contact Customer Care to have them take a look into your system: https://helpx.adobe.com/contact.html

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New Here ,
Jul 12, 2021 Jul 12, 2021

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what is this tool?

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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