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Impossible to contact adobe

New Here ,
Aug 16, 2020

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I really want to contact adobe about my annual plan being renewed automatically without my consent. I have found that another payment has been taken out of my bank account and I tried to cancel my plan and the site is now telling me that I will be charged £109.00 if I wish to cancel my plan "early" I have been at work all day and had no clue that I would instantly be locked into a one year plan again for an app that I don't need or use anymore. If anyone knows a way that I can get in contact with adobe easily please let me know because they have been impossible to work with so far!

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Activation billing and install, Bug, How to

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Impossible to contact adobe

New Here ,
Aug 16, 2020

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I really want to contact adobe about my annual plan being renewed automatically without my consent. I have found that another payment has been taken out of my bank account and I tried to cancel my plan and the site is now telling me that I will be charged £109.00 if I wish to cancel my plan "early" I have been at work all day and had no clue that I would instantly be locked into a one year plan again for an app that I don't need or use anymore. If anyone knows a way that I can get in contact with adobe easily please let me know because they have been impossible to work with so far!

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Activation billing and install, Bug, How to

Views

79

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 16, 2020

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Hi check on following way...regards

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Ali Sajjad

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Adobe Community Professional ,
Aug 16, 2020

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For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Aug 26, 2020

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Not possible to get through to anybody in this company.
There is not chat icon on that URL, there is no Live chat option anywhere. "Real help from real people" - I'd really like that. Waiting for 45 minutes now on the phone.

Worst support/customer service I've experienced so far.

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Adobe Community Professional ,
Aug 26, 2020

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It might be an issue with the browser, see the screenshot. The bottom right has the icon for chat, the one with three dots inside the circle. In the window that opens type AGENT to connect to a real person and not a bot. So i would suggest that you change the browser and then try once.

Screenshot 2020-08-26 at 4.35.38 PM.png

-Manan

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