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Impossible to work with Illustrator as lags and stop responding

Explorer ,
May 04, 2020

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Hi, I am facing this issue with illustrator since i installed it on my brand new laptop. Everytime i do a task, even the smallest things like dragging an element from a file to another, or changing size of my artboard starts slowing down and not responding. Anyone with the same issues? Here my specs

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Impossible to work with Illustrator as lags and stop responding

Explorer ,
May 04, 2020

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Hi, I am facing this issue with illustrator since i installed it on my brand new laptop. Everytime i do a task, even the smallest things like dragging an element from a file to another, or changing size of my artboard starts slowing down and not responding. Anyone with the same issues? Here my specs

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Performance

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228

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May 04, 2020 1
Adobe Community Professional ,
May 04, 2020

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Can you please just give us some info:

Which version of Illustrator?

Which system?

How much RAM in the machine?

What else is open?

 

Has the file already been saved? If so, where?

What exactly do you drag around?

Can you check the preferences > File handling and clipboard and turn off all those Saving optimizations (Save in background, Export in Background, Recovery)? Does it get better then?

If not: what happens when you turn off GPU acceleration?

Is the Dictation service in the system turned off? If not, please turn it off.

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May 04, 2020 0
Explorer ,
May 04, 2020

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Hi, you can see these info in the images below. Anyway is Illustrator 2020
MacOs Catalina 10.15.4

2.3 GHz 8 core intel i9
64gb ram
amd radeon 8G

basically nothing else was open. well, chrome with 3 tabs.

I have turned off gpu in the preferences, nothing changed.
Dictation is off (why?!)
Does not matter which file, it does it every time. This in the specific was
an eps file from shutterstock

I will check the preferences


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May 04, 2020 0
Adobe Community Professional ,
May 04, 2020

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The Dictation obviously eats a lot of Performance.

 

Can you quit Chrome? It has a history of interfering with basically everything.

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May 04, 2020 0
Explorer ,
May 12, 2020

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Hi there, i tried quitting chrome and it does not change anything. I still have the same problem. 

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May 12, 2020 1