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Is there a way to retrieve illustrator when crashed while working?

Explorer ,
Jul 09, 2020

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Is there a way to retrieve illustrator when crashed while working? 
I am using Adobe Premiere Pro v14.3.0 & MacOS Catalina v10.15.5?

Because I save my file and then went to the washroom but when I came back, I saw a crash report popped up. The tmp that was there wasn't the updated or even close enough to the last few hours that I did on the file.

Can anyone help? I would really appreciate since, I am almost done with the work and this happened. I don't know what to do.

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Bug, Draw and design, How to, Sync and storage, Tools

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Is there a way to retrieve illustrator when crashed while working?

Explorer ,
Jul 09, 2020

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Is there a way to retrieve illustrator when crashed while working? 
I am using Adobe Premiere Pro v14.3.0 & MacOS Catalina v10.15.5?

Because I save my file and then went to the washroom but when I came back, I saw a crash report popped up. The tmp that was there wasn't the updated or even close enough to the last few hours that I did on the file.

Can anyone help? I would really appreciate since, I am almost done with the work and this happened. I don't know what to do.

Topics

Bug, Draw and design, How to, Sync and storage, Tools

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81

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Jul 09, 2020 0
Adobe Community Professional ,
Jul 09, 2020

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A crash while saving a file is the worst scenario.

Do you have something like Time Machine running?

Do you make backups?

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Jul 09, 2020 1
Explorer ,
Jul 14, 2020

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I don't have backups.
Time machine is not running as well.

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Jul 14, 2020 0
Adobe Community Professional ,
Jul 14, 2020

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Does the AI file still open in Acrobat?

If so, you can place it in a new Illustrator file and then you might be able to rescue at least some of the content. It won't be easily editable though.

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Jul 14, 2020 1
Explorer ,
Jul 19, 2020

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No. I coudn't find any trace of it. Through saved data, the folder where I originally save my ai files. And on the recent file, there the latest is not my updated file.

 

I already redo the updates, so it's fine. But in the future that this happens again, maybe you could recommend something so I could try. 

Thank you so much for your help. 

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Jul 19, 2020 0
Most Valuable Participant ,
Jul 19, 2020

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For recovering documents after a crash, see here and here,

 

https://helpx.adobe.com/illustrator/using/whats-new.html#recovery
https://helpx.adobe.com/illustrator/using/crash-file-data-recovery.html

 

and/or use the free Autosaviour (CS5/CS6/CC & Vista/7/8 or 10.7+):

http://www.astutegraphics.com/software/autosaviourfree/


For Mac users, the app "Ai Auto Save" can be bought here:

https://itunes.apple.com/us/app/ai-auto-save/id877602617?ls=1&mt=12


Or you can create a Double Action yourself as described here:

http://graphicdesign.stackexchange.com/questions/13272/is-there-an-autosave-feature-in-adobe-illustr...

 

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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I think you can safely forget about AI Autosave. The last time it's been updated was 2017. It likely won't be compatible with current OS or Illustrator versions.

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Jul 19, 2020 0
Most Valuable Participant ,
Jul 19, 2020

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Thank you, Monika. I have deleted it from my references.

 

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 19, 2020

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"maybe you could recommend something so I could try. "

There are a lot of issues reported with Catalina's sleep mode on the Apple forums.

Can you check if automatic GPU switching or GPU detection is turned on in the system preferences and can you turn it off?

 

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Jul 19, 2020 0
Adobe Employee ,
Jul 19, 2020

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Hi there,

 

Sorry to hear about this trouble. Is it crashing everytime you leave your system for few minutes (system goes to Sleep mode)? 

This has been reported by a few other users as well. We tried but unfortunately we are not able to reproduce this issue. I would request that if you could upvote this issue here (https://community.adobe.com/t5/illustrator/illustrator-24-2-crashing-on-sleep-mode-on-mac-catalina/m...) and share the required information in comments. This way you'll keep getting all the updates related to this issue.

 

Regards,

Srishti

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Jul 19, 2020 0