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Issue with adding New folder while saving on Illustrator 2020 on macOS Mojave 10.14.6

Community Beginner ,
Dec 06, 2019

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I have faced with an issue after the last update. I can't add a new folder during saving file on my computer. And it happanes only with illustrator. 

 

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Issue with adding New folder while saving on Illustrator 2020 on macOS Mojave 10.14.6

Community Beginner ,
Dec 06, 2019

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I have faced with an issue after the last update. I can't add a new folder during saving file on my computer. And it happanes only with illustrator. 

 

{Renamed By MOD}

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Dec 06, 2019 3
Adobe Employee ,
Dec 06, 2019

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator. I would request you if you can share a few more details like:

 

  1. The exact version of Illustrator and the Operating System.
  2. I tried replicating the same at my end and I was able to create a new folder while doing a "save as" on Windows 10 locally and also on a cloud. So could you please confirm where exactly you are trying to save the file locally or on any shared or network drive?
  3. Is this happening with a specific file or with all files?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Dec 06, 2019 0
Community Beginner ,
Dec 06, 2019

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Dear Rishabh,

Version of Illustrator: 24.0.1
Operation System: macOS Mojave 10.14.6
When you save a file as "save as" you could create a new folder with command CMD+SHIFT+N. I can do it in every Adobe application except Illustrator. Hope you can solve this issue because it is not convenient to work so.

 

Regards,

Maksim Arbuzov

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Dec 06, 2019 0
Adobe Employee ,
Dec 09, 2019

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Thanks for providing additional information Maksim, could you please try resetting the preferences for the Illustrator by following the steps below:

 

  1. Close Illustrator.
  2. Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  3. In the Go To Folder dialog box, type "~/Library". Click Go.
  4. Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  5. Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
  6. Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
  7. Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Let us know if this helps or if you need any further assistance.

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Dec 09, 2019 0
Community Beginner ,
Dec 09, 2019

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Dear Rishabh,

 

I have made everything step by step. But unfortunately, it doesn't work 😞

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Dec 09, 2019 0
Adobe Employee ,
Dec 10, 2019

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Could you please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

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Dec 10, 2019 0
Community Beginner ,
Dec 10, 2019

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Dear Rishabh,

No, It doesn't work.

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Dec 10, 2019 0
Adobe Employee ,
Dec 13, 2019

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Thank you for trying! Could you please confirm if its the shortcut which is not working? Are you able to create a new folder directly without using the shortcut in Illustrator?

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Dec 13, 2019 0
Community Beginner ,
Dec 15, 2019

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Yep, I can crete a new folder without shortcut, But with shortcut still can't.

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Dec 15, 2019 0
Adobe Employee ,
Dec 17, 2019

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Thanks for confirming. Could you please try closing all other programs running in the background and then try to use the shortcut to create a new folder, to ensure none of the background applications are conflicting.

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Dec 17, 2019 0
New Here ,
Jan 15, 2020

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I have this exact same issue! I have tried all the above steps - it is very clearly an Illustrator issue, not a third party application. Please help, I love my shortcuts and this really grinds my gears when I'm working

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Jan 15, 2020 1
Community Beginner ,
Jan 21, 2020

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Exact same issue. Just started today when I did my AI update. SO ANNOYING!!!

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Jan 21, 2020 1
New Here ,
Jan 22, 2020

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Please do add the shortcut back. 

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Jan 22, 2020 1
New Here ,
Feb 06, 2020

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I'm also having this issue and it's incredibly annoying when I've been using it for 11+ years in my workflow.

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Feb 06, 2020 0
New Here ,
Feb 06, 2020

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I said to my co-worker - I can't make a new folder in Illus. She said i still can. Then I rememebered she doesn't use ANY keyboard short-cuts, just pull down menues. 

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Feb 06, 2020 0
Adobe Employee ,
Feb 10, 2020

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Hi there,

 

Sorry to hear about the trouble. This is a known issue and we are able to reproduce this on our end. It has already been notified to the Product team and we are working on it. For more information, you can refer to this link: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39141109-cmd-shift-n-do...

 

Regards

Rishabh

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Feb 10, 2020 0
Adobe Employee ,
Feb 10, 2020

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Hi Paul,

 

Sorry for the trouble. For the time being, you can create a new folder from the menu options and for the shortcut issue, a bug has already been logged, please refer to the UserVoice link shared below.

 

Regards

Rishabh

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Feb 10, 2020 0
New Here ,
Sep 25, 2020

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Hi. The same problem is also occuring in Premiere and Adobe Media Encoder. And it is driving me NUTS!

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Sep 25, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi there,

 

Sorry to hear about this. I'd request posting your concern on Adobe Premiere Pro board within the Adobe community. Adobe experts there will be able to review your post & help you accordingly.

 

Regards,

Ashutosh

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Sep 25, 2020 0
Adobe Community Professional ,
Jan 22, 2020

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Jan 22, 2020 1
Adobe Community Professional ,
Jan 22, 2020

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Jan 22, 2020 0