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Issue with Preset icon sizes on welcome screen in Adobe Illustrator

New Here ,
May 01, 2020

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SEE SCREENSHOT.

 

 

{Renamed by MOD}

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Issue with Preset icon sizes on welcome screen in Adobe Illustrator

New Here ,
May 01, 2020

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SEE SCREENSHOT.

 

 

{Renamed by MOD}

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Bug

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345

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May 01, 2020 0
Adobe Community Professional ,
May 01, 2020

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tromboniator_0-1588368388192.png

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May 01, 2020 0
New Here ,
May 12, 2020

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Hi,

I have the same issue on my Win10 desktop PC.  However, on both my Mac and Win10 laptop the icons are displayed normally.  Here is the screenshot from my desktop PC:

 

Screenshot showing oversized icons in AI startup screen.Screenshot showing oversized icons in AI startup screen.

What can I do to fix this?  I already re-installed AI and did reset all the settings multiple times.

Looking forward to receive any suggestions.

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May 12, 2020 0
Explorer ,
May 12, 2020

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I literally just logged on to post about this exact same issue, however mine appear this way on macOS.

Screenshot 2020-05-12 at 8.12.04 PM.png

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May 12, 2020 0
New Here ,
May 12, 2020

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Just found another post with the solution which finally worked for me:

https://community.adobe.com/t5/illustrator/home-screen-presets-icons-display-issue-in-illustrator-cc...

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May 12, 2020 0
Adobe Employee ,
May 13, 2020

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Hi All,

 

Sorry to hear about this issue. It has been reported by a few other users as well and we have tried to fix this in our latest update for the Creative cloud. Please make sure that the Creative Cloud Desktop app is up to date. 

  • Click on Settings Icon > General > and make sure "Always keep Creative Cloud up to date" is turned on (image 1).
  • Then Go to Help > About Creative Cloud and check the version of Creative Cloud (image 2). 

1.png3.png

  • If that doesn't help, go to following locations and rename extensions folder to extensions_old
    MAC:  /Library/Application Support/Adobe/UXP
    Windows: C:\Program Files\Common Files\Adobe\UXP

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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May 13, 2020 1
eglinski LATEST
Explorer ,
May 29, 2020

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Killing that UXP folder did the trick, thank you.

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May 29, 2020 0