**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
Let us know how it goes. Looking forward to your response.
Actually is a Windows 10, and a 24.1.2 Illustrator version. I have already tried resetting it and reinstalling, but nothing has changed. I don't know if it helps, but this zoom problem also occurs with Indesign.