.jpg Android photo import problem with latest version of Illustrator

New Here ,
Dec 15, 2020 Dec 15, 2020

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I've just updated to the latest version of Adobe Illustrator CC, and suddenly when I try to import images taken by my wife's Android phone, I get a pop-up message saying "the file could not be read due to an error."

Weirdly enough, if I open the image in Photoshop, it opens fine, and the image can then be copied and pasted into Illustrator from there.

So what is it about these images which is breaking this version of Illustrator? I've enclosed an image you can try for yourself.

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Bug, Import and export

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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Looks like a bug.

You may want to report it here:

https://illustrator.uservoice.com

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