jpg / jpeg files can not open after update

New Here ,
Jun 01, 2021 Jun 01, 2021

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Got a problem, I just updated Illustrator.

Now I can't open any jpg / jpeg files.

Tried but it won't open.

Everything works normally in the photshop.

I wanted to import it, but I can't find the import function, only export is possible?

Strange, does anyone have any idea. merci

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Import and export

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 01, 2021 Jun 01, 2021
I would first restart your machine. If there is still a problem, make backups of custom swatches, symbols, brushes and reset the preferences, see: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Place instad of Open?

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New Here ,
Jun 01, 2021 Jun 01, 2021

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quote

Place instad of Open?


By @Ton Frederiks

Thanks but i still cannot insert the file. The following error message is displayed:

The file could not be read because an error occurred.

AND

Illustrator could not read the "file". Try replacing it with another valid link.

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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I would first restart your machine.

If there is still a problem, make backups of custom swatches, symbols, brushes and reset the preferences, see:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

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