Keep getting Windows blue screen upon starting Illustrator 25.2.1

Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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An error message pops up when starting up alterting that colour managment settings cannt be restored. Then as soon as the illustrator home page opens the windows blue screen appears and forces a restart. 

 

This is the only Adobe app which this is happening to 

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Bug, Performance

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correct answers 1 Correct Answer

Community Beginner , Mar 15, 2021 Mar 15, 2021
Hi Ashutosh  i've sorted this just now as I read another post with the same issue. I have removed the latest Windows update as that appears to clash with the programme and this has fixed it  thanks 

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Hi there,

 

Sorry to hear about your experience. Please follow the instructions below:
1- Quit Adobe Illustrator and all the other Adobe apps.
2- Go to ~/Library/Caches/Adobe/Color and ~/Library/Preferences/Adobe/Color.
3- Remove the color caches files from the given locations.
4- Open Adobe Illustrator and go to Edit>color Settings and change the color settings to required colors space.

 

Let us know if it helps with your concern. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Hi,

I'm experiencing the same problem as Russell. I've already tried to follow the instructions you posted but with no avail.

I erased all the cache from adobe as the route you gave wasn't the exact for my equipment.

I've also installed and uninstalled the latest and older version of Illustrator and both of them give the same error message and then force a restart.

This started a few hours ago, and still can't find a solution.

I'll be waiting for your answer.

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Hi, 

 

Unfortunately this has not worked for me either. I too tried uninstalling and installing an older version and the beta version but the same problem occurred

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Apologies for the delayed response. Please try disabling the GPU Performance Under Preferences > Performance after launching Adobe Illustrator. Let us know how it goes. Thanks!

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Hi Ashutosh 

 

i've sorted this just now as I read another post with the same issue. I have removed the latest Windows update as that appears to clash with the programme and this has fixed it 

 

thanks

 

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