Keeps Shutting Down

New Here ,
Jun 07, 2021 Jun 07, 2021

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Everytime we open the illustarot applicaiton and try to create a new artbaord the program just closes. We have updated the illustrator (monthly subscription) and also have updated the creatove cloud app. Is there anyting else we should be doing. I have alos restarted the computer numerious times

 

thank you

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Activation billing and install, Bug, How to, Performance

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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You create  a new file? Or a new artboard in an existing file?

 

Have you already tried resetting the preferences? Rename the folder so you can revert it if it doesn't help. https://helpx.adobe.com/illustrator/using/setting-preferences.html

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