Keyboard shortcuts have stopped working in illustrator CC

New Here ,
Jan 19, 2021

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All of my keyboard shortcuts have stopped working in the latest version of illustrator CC.

Can access the commands through the drop down menues, but not thorugh the keys.

 

Any ideas why this has suddenly happend and how to fix?

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How to, Performance

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1 Correct Answer

Adobe Community Professional , Jan 20, 2021
Monika Gause Adobe Community Professional , Jan 20, 2021
You could try and reset the preferences. Unfortunate during the last updates it was needed in order to make Illustrator work. The process will destroy all settings. You can rename the folder in order to try if it helps at all. Procress is described in here. https://helpx.adobe.com/illustrator/using/setting-preferences.html   If it doesn't help, name the folder back.

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Adobe Community Professional ,
Jan 20, 2021

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Did you just update?

When updating, did you reset the preferences?

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New Here ,
Jan 20, 2021

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Hi

Illustrator always automatically updates itself and non of the settings usually change.

Is there anything within Preferences I should be checking?


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Adobe Community Professional ,
Jan 20, 2021

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You could try and reset the preferences. Unfortunate during the last updates it was needed in order to make Illustrator work.

The process will destroy all settings. You can rename the folder in order to try if it helps at all. Procress is described in here. https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

If it doesn't help, name the folder back.

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New Here ,
Jan 20, 2021

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Thank you so much - resetting the Preferences has worked. All keyboard shortcuts are back.

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