keyboard shortcuts not working for illustrator 2020

New Here ,
Jan 08, 2020

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Spacebar no longer activates hand icon in illustrator 2020. In fact most shortcuts are not working.

I've looked through the posts and others with similar problems had solutions that have not worked for me.

 

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1 Correct Answer

New Here , Jan 09, 2020
wdrover New Here , Jan 09, 2020
Thanks all.  I have managed to resolve the issue.  I'm not entirely sure what worked or why it worked, but I restarted, installed an older version of Illustrator, restarted, installed an even older version of Illustrator, restarted then installed the latest version again and it then seemed to fix the issue. It was only during the last step that it seemed to work.

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Adobe Community Professional ,
Jan 08, 2020

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Do you have any browser running? Screensharing? Firewall/virus protection?

Some of those are known to "steal" shortcuts.

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Adobe Community Professional ,
Jan 08, 2020

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Monica is correct.

 

The way to test: Restart your computer, if possible disabling any startup applications. Open Illustrator FIRST. See if you still have the problem. If not, then slowly open new programs to see which one is "capturing keystrokes."

 

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Adobe Employee ,
Jan 08, 2020

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Hi there,

 

Thanks for reaching out. In addition to what Monika and Steve has suggested correctly, I'd recommend creating a new user account and see if the shortcuts are working there. Then you can check which additional programs or apps you are running on your user account.
You may follow the links below to get help:
1. For Windows: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

2. For macOS: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

Let us know if it helps.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Jan 08, 2020

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Hi. Just tested some more. This is in the bug/feature request area already. A consistent issue, despite resets, new user accounts, etc.

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New Here ,
Jan 09, 2020

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Thanks all.  I have managed to resolve the issue.  I'm not entirely sure what worked or why it worked, but I restarted, installed an older version of Illustrator, restarted, installed an even older version of Illustrator, restarted then installed the latest version again and it then seemed to fix the issue. It was only during the last step that it seemed to work.

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Adobe Employee ,
Jan 09, 2020

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Hi there,

 

Thanks for sharing this information. It may help others as well.  Give us a shout if you need help with anything else. 

 

Regards,

Srishti

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New Here ,
Dec 29, 2020

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That soudns like a catostrophic failure, not a fix.

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