Keyboard shortcuts not working when using Wacom

New Here ,
Jun 05, 2019 Jun 05, 2019

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I have an issue

Since updating my my MacBook, pretty much all the key bindings I use have stopped working while using my Wacom.

For example I can't use Shift to resize proportionally any more. Alt+click and drag to make a duplicate does not work anymore either.
It works when I use the touchpad on my Macbook but not when I am using my Wacom.

I know that I had this issue a couple of years ago as well and it was fixed by reversing my driver version of Wacom.

Is there any other solution than that?

My setup with drivers and versions.

Mac OSX (Mojave 10.14.5),
Adobe Illustrator CC(23.0.4)
Wacom Intuous Pro (6.3.34-2)

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correct answers 1 Correct Answer

Community Beginner , Jun 05, 2019 Jun 05, 2019
This is what I got from when I called Wacom Tech Support, hope it helps:Thank you for contacting Wacom Customer Support. I am sorry that you are having this inconvenience with your tablet. I will be happy to help you. Like we talked, this could be due to some driver or preference file that is outdated or corrupt and it needs to be removed. Please follow the steps outlined below in order to completely remove the current driver and install the latest recommended driver:First, disconnect the tablet...

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New Here ,
May 20, 2020 May 20, 2020

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This issue was resolved by downgrading to Wacom driver 6.3.18-4

Make sure to completely uninstall and remove the Wacom drive before installing the older version. Follow the uninstall instructions posted by @freshnsteezy

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New Here ,
Jun 01, 2020 Jun 01, 2020

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Update: it works! 
BUT: be careful: once everything is done, DO NOT UPDATE the driver further. That's the trick whole trick:)
Thanks guys!

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