Knockout Detail not showing in PDF

Community Beginner ,
May 19, 2021 May 19, 2021

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Hi All,

 

I use knockout group a lot in my work. It all worked fine but lately when sending PDF's to clients the white 'knockout' no longer appears so is effectively deleted for example showing a plain moon rather then detail within it. Is there a quick fix to this? I'm not entirely sure why it stopped working. 

 

Many thanks in advance.

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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Do they use Acrobat to preview the file? Apple's Preview (and possibly other viewers) don't show knockout groups correctly.

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Community Beginner ,
May 19, 2021 May 19, 2021

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Thanks for your reply. Likely not but they complain they can't see the detail and think I have sent dodgy files. I have started to explain that third party PDF viewers do not support transparency but I was wondering if there was a quick fix to save the back and forth emails. 

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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You could send them a flattened pdfx file that does not support transparency.

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