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Large-scaled artwork problem

New Here ,
Sep 02, 2020

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Hello,

When I save the Illustrator file with large-scaled artwork as PDF using Compatibility set to higher than Acrobat 6 (PDF 1.5) the file still gets scaled down 10 times. Currently I have up to date version of Acrobat, and it still displays the file as 10 times smaller (according to Illustrator support page, Acrobat 1.6 or higher should display the file correctly).

I am aware of the problem with saving large-scaled artwork at PDF 1.5 or lower, but the solution posted on large-scaled artwork support page doesn't fix it.

Versions of software that I use:

Illustrator: 24.3

Acrobat: 2020.012.20043
OS: macOS Mojave 10.14.6 (18G103)

Most Valuable Participant
Correct answer by Jacob Bugge | Most Valuable Participant

Bart,

 

It may be worth asking in the Acrobat forum,

https://community.adobe.com/t5/acrobat/bd-p/acrobat

 

or to add the question here,

https://community.adobe.com/t5/illustrator/larger-canvas-in-illustrator-24-2-100x-more-space/td-p/11243556

 

I have tried to alert an Adobe staff friend about this.

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Bug, Import and export

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Large-scaled artwork problem

New Here ,
Sep 02, 2020

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Hello,

When I save the Illustrator file with large-scaled artwork as PDF using Compatibility set to higher than Acrobat 6 (PDF 1.5) the file still gets scaled down 10 times. Currently I have up to date version of Acrobat, and it still displays the file as 10 times smaller (according to Illustrator support page, Acrobat 1.6 or higher should display the file correctly).

I am aware of the problem with saving large-scaled artwork at PDF 1.5 or lower, but the solution posted on large-scaled artwork support page doesn't fix it.

Versions of software that I use:

Illustrator: 24.3

Acrobat: 2020.012.20043
OS: macOS Mojave 10.14.6 (18G103)

Most Valuable Participant
Correct answer by Jacob Bugge | Most Valuable Participant

Bart,

 

It may be worth asking in the Acrobat forum,

https://community.adobe.com/t5/acrobat/bd-p/acrobat

 

or to add the question here,

https://community.adobe.com/t5/illustrator/larger-canvas-in-illustrator-24-2-100x-more-space/td-p/11243556

 

I have tried to alert an Adobe staff friend about this.

TOPICS
Bug, Import and export

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Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

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Then why don't you save PDF 1.6?

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Sep 02, 2020 0
New Here ,
Sep 02, 2020

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I did save as PDF 1.6 and it still does not fix the problem.

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Adobe Community Professional ,
Sep 03, 2020

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And Acrobat doesn't show the correct scaling information? Can you please show a screenshot of what you are referring to?

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Sep 03, 2020 0
New Here ,
Sep 03, 2020

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So here is the size of the artboard of the test file:

Screenshot 2020-09-03 at 10.54.18.png

After that I exported the file using Acrobat 8:
Screenshot 2020-09-03 at 10.54.49.png

And here is the final size of the artwork, as viewed in the Acrobat Preflight:

Screenshot 2020-09-03 at 10.55.07.png

So the final size of the artwork is not 10000x2000mm, but as You can see, after export it is 1000x200mm.
I also noticed, that "Page scaling factor (UserUnits)" is set to 10.0.

Other software that we use to print on large format seems to confirm that the file is scaled down 10 times, so it might not be an issue with Acrobat.

***
For reference, here is another test file that I created, that is small-scaled version, of the above.
Artboard size (1000x200mm):
Screenshot 2020-09-03 at 11.06.38.png
Settings used to export the file to PDF:
Screenshot 2020-09-03 at 11.06.52.png
And this is what I can see in the Acrobat Preflight:
Screenshot 2020-09-03 at 11.07.58.png
This time the size of exported PDF is correct.

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 02, 2020

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For anyone who is interested, the following Adobe page discusses the new larger Illustrator Canvas.

 

Larger Canvas in Illustrator 24.2 – 100x more space!
https://community.adobe.com/t5/illustrator/larger-canvas-in-illustrator-24-2-100x-more-space/td-p/11...

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Most Valuable Participant ,
Sep 03, 2020

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Bart,

 

It may be worth asking in the Acrobat forum,

https://community.adobe.com/t5/acrobat/bd-p/acrobat

 

or to add the question here,

https://community.adobe.com/t5/illustrator/larger-canvas-in-illustrator-24-2-100x-more-space/td-p/11...

 

I have tried to alert an Adobe staff friend about this.

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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I see the scale factor in the preflight, but the Page Boxes show the correct dimensions.

And the document properties as well (more or less; 999,885 cm x 199,977 cm)

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Sep 03, 2020 0