Launch window is stuck at "Initializing" and will not open

New Here ,
Oct 29, 2020

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Hey everyone,

 

This happened quite suddenly because I was using Illustrator just fine yesterday, and all my other apps work as usual.

 

I'm trying to open my .ai file, and the launch screen won't change (screenshot attached). After a while the screen will disappear, and the app is unresponsive. I'll click on the app on the dock and nothing happens.

 

I've already restarted the computer and reinstalled the app. What's going on? What else can I do?

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Bug, Performance

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1 Correct Answer

Adobe Employee , Nov 27, 2020
Ashutosh_Mishra Adobe Employee , Nov 27, 2020
Hi there,   Sorry to hear about your experience. Would you mind sharing version of the OS? I'd request you to follow instructions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if they help.   Regards, Ashutosh

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New Here ,
Oct 29, 2020

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Screen Shot 2020-10-29 at 1.09.51 PM.png

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Community Beginner ,
Nov 25, 2020

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I have the exact same issue!

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Adobe Employee ,
Nov 27, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS?

I'd request you to follow instructions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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