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Layers Lost

New Here ,
Aug 15, 2020

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Hello to all...!

 

I have a problem with illustrator and I hope you can help me...
While working in Illustrator, I save the elements on different layers, organized,

with hierarchy... The file works fine when I open it in the laptop on which it was made,

but as soon as I transfer the file to another laptop, all layers are lost, and instead of them,

appears one layer, on which all the elements are placed...

Can someone know what the problem is and help me to solve this problem...?

 

Thanks in advance for your help

Adobe Community Professional
Correct answer by Ton Frederiks | Adobe Community Professional

If they are not the same version, either update them or save as a legacy version (like CC instead of 2020)

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Import and export

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Layers Lost

New Here ,
Aug 15, 2020

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Hello to all...!

 

I have a problem with illustrator and I hope you can help me...
While working in Illustrator, I save the elements on different layers, organized,

with hierarchy... The file works fine when I open it in the laptop on which it was made,

but as soon as I transfer the file to another laptop, all layers are lost, and instead of them,

appears one layer, on which all the elements are placed...

Can someone know what the problem is and help me to solve this problem...?

 

Thanks in advance for your help

Adobe Community Professional
Correct answer by Ton Frederiks | Adobe Community Professional

If they are not the same version, either update them or save as a legacy version (like CC instead of 2020)

TOPICS
Import and export

Views

51

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 15, 2020 0
Adobe Community Professional ,
Aug 15, 2020

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Is the version of AI the same on both computers? If not, this will be the result.

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Aug 15, 2020 1
Adobe Community Professional ,
Aug 15, 2020

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If they are not the same version, either update them or save as a legacy version (like CC instead of 2020)

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Aug 15, 2020 1