Library Panel is Black

[amalia0D4C]

Hi,

My library is not working in Illustrator. It is just pitch black. I'm working on a MacBook Pro from 2017. This has never happened before, I use illustrator every single day and for some reason this morning the Library is a black screen. All my hand picked colors not showing up. I'm not computer savvy so I literally have no idea what to do. If anyone can lend a helping digital mind I would be forever grateful. 

[Mariia Novikova]

Hi,

Sorry, you are facing this problem.

I assume you already tried closing the application, restarting the machine. If nothing helps, could you please try next:
1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location: 
Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe-related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point it out, because it is important.

Please, let us know if that resolved the problem.

Thank you,
CCLibraries Team

[mariok80579658]

Step 1 worked for me! thanks