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Live Paint bucket is blocked

New Here ,
Sep 11, 2020

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So since the people that work for this company on the customer help level are arrogant, rude and can't even speak english. All they seem to do is in know how to hangup on people. My paint bucket is blocked with an circle and X in it. I can't get it to work. I'm so lost and i need it unlocked for a class. 

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Activation billing and install, How to, Performance, Tools

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Live Paint bucket is blocked

New Here ,
Sep 11, 2020

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So since the people that work for this company on the customer help level are arrogant, rude and can't even speak english. All they seem to do is in know how to hangup on people. My paint bucket is blocked with an circle and X in it. I can't get it to work. I'm so lost and i need it unlocked for a class. 

TOPICS
Activation billing and install, How to, Performance, Tools

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122

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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Is the Layer you are trying to use the paintbucket on possibly locked?

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Sep 11, 2020 0
New Here ,
Sep 12, 2020

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p.jpg

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Sep 12, 2020 0
New Here ,
Sep 12, 2020

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this is what happens! so I don't know 

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Sep 12, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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A screenshot of just that icon doesn't help *at all* to solve your issue.

If the layer is locked can be checked in the layers panel.

And you should be able to tell us if you have selected something before using the bucket.

 

It will also help tremendously if you could show us what is selected and what is in your layers panel.

 

The people running Adobe are 90% not in this forum. You are talking to fellow users here who are trying their bet to help you, but can't because lack of information.

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Sep 12, 2020 0
New Here ,
Sep 12, 2020

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i can't screen shot my computer I tried that so i could show so this is the button that i see. i'm not illiterate when it comes to technology. However I can't figure this out.

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Sep 12, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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So you don't have anything selected on your artboard? No artwork you want to use the tool on?

 

Please read the manual on how to use the tool.

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Sep 12, 2020 0
Most Valuable Participant ,
Sep 13, 2020

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You don't know how to screen shot your computer? Can we help you with that?

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Sep 13, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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Did you select an object?

Did you check the help file? https://helpx.adobe.com/illustrator/using/live-paint-groups.html

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Sep 12, 2020 0
New Here ,
Sep 12, 2020

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that would be nice but my problem isn't listed and let's be honest. The people that run adobe are NO help. 

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Sep 12, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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The help file does not have a list of problems, but explains you how to use Live Paint.

Did you select an object?

And please don't take pictures of your screen, but use the screenshot function of your computer;

https://www.take-a-screenshot.org/windows.html

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Sep 12, 2020 0
New Here ,
Sep 12, 2020

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see comment above

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Sep 12, 2020 0
Most Valuable Participant ,
Sep 12, 2020

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Kielly,

 

And please keep using the Insert Photo button, and avoid attaching files.

 

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Sep 12, 2020 0
Adobe Community Professional ,
Sep 12, 2020

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There may be a couple of reasons why the Live Paint bucket cursor shows this "I-am-not-able-to-work"-Sign.

 

For example:

 

- Nothing is selected (as already mentioned).

- Raster objects are selected (Live Paint cannot process them).

- Live Type objects are selected (Live Paint cannot process them).

- Gradient meshes are selected (Live Paint cannot process them).

- Clipping paths (masks) are selected. (Live Paint cannot process them).

 

And so on.

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Sep 12, 2020 0
Most Valuable Participant ,
Sep 12, 2020

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Kielly, I remember a time, more than a decade ago, where it was impossible to ask this question because "Paint Bucket" was taken out by the nanny filter.

 

 

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Sep 12, 2020 0