Media size grayed out

New Here ,
Mar 01, 2021 Mar 01, 2021

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Just got a new larger printer and when trying to print cannot seem to change the media size to a custom size as CUSTOM is grayed  out. Any h

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correct answers 2 Correct Answers

Contributor , Mar 01, 2021 Mar 01, 2021
Can you print different sizes out of other apps - how about in Acrobat?There may be some confliction properties in Illy and your printer set-up preventing you accessing that feature, you'll probably have to go into the printer's properties to change that.

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Adobe Community Professional , Mar 02, 2021 Mar 02, 2021
Custom is always grayed out. It will be shown as soon as you entered a custom size.

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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Just entering your size does not work?

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New Here ,
Mar 01, 2021 Mar 01, 2021

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no, it does not let me change the size. Only the sizes in the drop down, but the custom is grayed out. Watched a video of my printer being set up and the person doing it was able to do it. Not sure why I cannot

 

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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Custom is always grayed out. It will be shown as soon as you entered a custom size.

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Contributor ,
Mar 01, 2021 Mar 01, 2021

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Can you print different sizes out of other apps - how about in Acrobat?

There may be some confliction properties in Illy and your printer set-up preventing you accessing that feature, you'll probably have to go into the printer's properties to change that.

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