Memory Issue in Illustrator

New Here ,
Oct 22, 2018 Oct 22, 2018

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With the latest Illustrator update, CC 2019, I have been having a lot of error messages pop up in regards to memory.

I've received the following various error messages:

  • The operation cannot complete because there isn't enough memory (RAM) available.
  • Not enough memory to open the illustration

Every time, the files I am trying to open are small.  Once I receive an error message, I will continue to get it with any file until I restart the program.  Then it is fine.

I am on a Mac Pro running macOS High Sierra 10.13.6 and my RAM is no where near being full.  Any ideas?

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 26, 2018 Oct 26, 2018
This has apparently been solved and released as a prerelease build. You need to sign up for prerelease to download it for now:New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM) – Adobe Illustrato…

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New Here ,
Oct 26, 2018 Oct 26, 2018

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Hi jkaptain

Im having exactly the same problem since I upgreaded to CC2019.  It's not a frustrating.  Have you discovered a solution to the problem?

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Adobe Community Professional ,
Oct 26, 2018 Oct 26, 2018

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This has apparently been solved and released as a prerelease build. You need to sign up for prerelease to download it for now:

New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM...

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New Here ,
Oct 26, 2018 Oct 26, 2018

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Cheers Doug

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New Here ,
Oct 29, 2018 Oct 29, 2018

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Thanks so much!

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New Here ,
Sep 10, 2020 Sep 10, 2020

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Lol. Hello from 2020. Have the latest version. It's still not fixed. 32gb of ram.

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New Here ,
Sep 10, 2020 Sep 10, 2020

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Same.

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Same here

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Explorer ,
Nov 10, 2020 Nov 10, 2020

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Same! I only have 16GB, but still - using just quarter of it, and the funny thing, that group of the files, from which I try to copy certain element i created on the same PC with same setup and nothing is changed, just Illustrator version, ofcourse...

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Hello from the end of 2020. I'm using Illustrator 2021 and still getting this issue. It comes up when I drag a group of layers (not heavy effects) to another document.

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New Here ,
Dec 31, 2020 Dec 31, 2020

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Same... It shows when I try to make some elements bigger. And I have 32GB ram. Frustrating!

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New Here ,
Jan 05, 2021 Jan 05, 2021

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Same thing happening to me. Any ideas on how to fix this?

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New Here ,
Jan 05, 2021 Jan 05, 2021

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as a temp. solution you can go to control panel and see what apps are using a lot of RAM beside AI and close them if they are not necessary for the work you are doing.

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New Here ,
Jan 23, 2021 Jan 23, 2021

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Same from early 2021. Currently using Illustrator 2021 and constantly get the same issue. Have 32GB of high speed ram at 3600mHz speeds, with no other programs running, Illustrator barely uses 16% of the avaliable ram. Get this error when dragging very simple vector work around the artboard. Really need a solution, I'm missing deadlines and delaying delivery dates for comissions due to this issue.

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Same issue here 

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Same here, nothing I have tried has worked.

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New Here ,
Jan 28, 2021 Jan 28, 2021

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28 Janurary 2021, still having the same problem.

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Have had the same issue for the first time today, too.

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Same issue MAR 12 2021. I've given up on Adobe getting their sh*t together. They need compettion and stop treating their paying customer like beta testers.

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New Here ,
Mar 25, 2021 Mar 25, 2021

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I have just come across this problem for a client who has an iMac Pro, 32GB ram, a brand new install of Big Sur, and a brand new install of Illustrator 25.

 

Solution, which is pretty simple was to delete the Illustrator preferences folder (in my case, I just renamed the existing one to xxx.old), and start Illustrator again.

 

She had been using Illustrator 2019 because the problem existed in AI 2020, and when installing 2021, the preferences are copied, copying the problem.

 

All good afterward.

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New Here ,
May 05, 2021 May 05, 2021

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Where is the Illustrator preferences folder?

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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