Menu panels appear on wrong monitors in dual monitor setup

Explorer ,
Sep 27, 2018

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Hey Everyone!

I have finally got some time to try to tackle this issue. So far I have been living with it but it has finally just hit me on how ridiculous and time wasting this issue is to continue to bear with. The problem is as follows:

I use 2 4k monitors in a dual monitor setup. I often don't split my workspace onto the two monitors but rather use one monitor for my workspace and the other for internet and windows explorer windows. The problem is that whenever I move my Illustrator program over to the 2nd monitor (Cintiq Pro) the dialog and menu boxes (resize, move, rotate, save, export, scale) all show up on Monitor one. This completely breaks my workflow since I have to put down the Wacom pen, and move the box over using the mouse from Monitor 1 to Monitor 2 (Cintiq Pro). A way to fix this is to drag any dialog box over to Monitor 2 every time it pops up, somehow Illustrator remembers this and then begins to load them in the correct Monitor. BUT if a monitor disconnects or powers off... OR I switch back to Monitor 1, I have to repeat this entire process over again.

I feel like the Program should auto detect  the monitor you use and load the dialog boxes to that monitor? I found a bunch of people having this issue with no answers. The closest I have gotten to answering this is from a person with the same issue with an apple computer. However their workaround is specific to an apple environment and did not work. That solution was a direct deliver from Adobe. How about one for Windows 10?

Anyone? Thanks in advance.

I am running a 64 bit Windows 10 machine with a 1080 ti.

Hi there,

Sorry about the inconvenience caused. Please try these steps and share results:

Regards,

Srishti

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Menu panels appear on wrong monitors in dual monitor setup

Explorer ,
Sep 27, 2018

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Hey Everyone!

I have finally got some time to try to tackle this issue. So far I have been living with it but it has finally just hit me on how ridiculous and time wasting this issue is to continue to bear with. The problem is as follows:

I use 2 4k monitors in a dual monitor setup. I often don't split my workspace onto the two monitors but rather use one monitor for my workspace and the other for internet and windows explorer windows. The problem is that whenever I move my Illustrator program over to the 2nd monitor (Cintiq Pro) the dialog and menu boxes (resize, move, rotate, save, export, scale) all show up on Monitor one. This completely breaks my workflow since I have to put down the Wacom pen, and move the box over using the mouse from Monitor 1 to Monitor 2 (Cintiq Pro). A way to fix this is to drag any dialog box over to Monitor 2 every time it pops up, somehow Illustrator remembers this and then begins to load them in the correct Monitor. BUT if a monitor disconnects or powers off... OR I switch back to Monitor 1, I have to repeat this entire process over again.

I feel like the Program should auto detect  the monitor you use and load the dialog boxes to that monitor? I found a bunch of people having this issue with no answers. The closest I have gotten to answering this is from a person with the same issue with an apple computer. However their workaround is specific to an apple environment and did not work. That solution was a direct deliver from Adobe. How about one for Windows 10?

Anyone? Thanks in advance.

I am running a 64 bit Windows 10 machine with a 1080 ti.

Hi there,

Sorry about the inconvenience caused. Please try these steps and share results:

Regards,

Srishti

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Sep 27, 2018 2
Adobe Community Professional ,
Oct 01, 2018

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Please post this to http://illustrator.uservoice.com

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Oct 01, 2018 1
Adobe Employee ,
Oct 09, 2018

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Hi there,

Sorry about the inconvenience caused. Please try these steps and share results:

Regards,

Srishti

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Oct 09, 2018 1
Engaged ,
Dec 31, 2018

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This is a problem on Mac too. All panels should open on the main monitor (which is easy to tell since it has the menu bar on it) yet all panels and windows want to open on my secondary 4k monitor which is 24" to the right of where I'm looking. Even when I drag them over and click OK (so it should save the last location) it doesn't. What a waste of my time.

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Dec 31, 2018 5
Participant ,
Feb 25, 2020

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Also happens in Animate CC. Super waste of time. 

 

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Feb 25, 2020 0
Community Beginner ,
Jun 20, 2019

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I am also experiencing this problem on a Mac using two Displays, with my primary and larger screen on the left and the secondary screen on the right. In my Mac's system preferences > Displays > Arrangement > I have the menu bar located on the primary (LEFT).

My illustrator documents open on the left. I have a majority of my palettes on the right. But when I open, save as, or print the dialog boxes open on the right. I would prefer to have them open on the left.

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Jun 20, 2019 0
Adobe Employee ,
Jun 20, 2019

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Hi there,

Thanks for reaching out. As per your query, windows like Save/ Save as/ Print open on the right screen. Would you mind sharing a few more details like:

  • OS (exact version of MAC OSX)
  • Version of Illustrator
  • What happens when you manually move them to the left screen? Do they again open on right screen again when you open them next time?

Looking forward to your response!

Regards,

Srishti

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Jun 20, 2019 0
Community Beginner ,
Jun 20, 2019

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Mac OS 10.14.5 (Mojave)

Adobe Illustrator 2019 (23.0.4)

I move the dialog boxes over to the left screen. But next time I access one, they again appear on the right.

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Jun 20, 2019 1
New Here ,
Oct 08, 2019

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Has this ever been solved? Having the same issue

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Oct 08, 2019 2
Participant ,
Dec 08, 2019

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I have he same issue in all Adobe programs. When dragged over, they continue to open in th wrong place. Further, the screen doesn't snap to the window, I must manually drags the sides to open fully.

 

Mac High Sierra 10.13.6

Illustrator CC 2019

Photoshop CC 2019

InDesignCC 2019

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Dec 08, 2019 1
Most Valuable Participant ,
Dec 08, 2019

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Hi, 

If you use "System Preferences / Mission Control / Display have separate Spaces", the menu bar will be displayed on both monitors. Is there any problem with this usage?

 

I tried it, but the dialog won't move unless I move the menu bar.

Screen Shot 2019-12-09 at 04.05.42.png

 

--
Susumu Iwasaki

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Dec 08, 2019 0
Participant ,
Feb 25, 2020

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Add Animate CC to that list. I have Cintiq 24" -- it's a big waste of time. 

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Feb 25, 2020 0
New Here ,
Jan 01, 2021

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This fixed it!  Thanks silk-m!  I would right click Photoshop tools on my large working monitor and the tool options would pop-up on my laptop.  I moved the toolbar in displays and now it works, and there is still a toolbar on my laptop.

 

That was really annoying, thanks.

 

 

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Jan 01, 2021 0
New Here ,
Sep 06, 2020

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I can not believe, it's september 2020, Adobe lunched many updates and still they can not address this issue.

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Sep 06, 2020 0
New Here ,
May 22, 2020

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OMG, I just googled this because it has been driving me crazy too. None of the responses here were a solution for me, so I kept playing. I finally figured it out. If you drag your toolbar to the left side of the screen, before it goes over to your primary screen, a long grey line will appear showing that you are snapping it to your window. Done. Solved. Thank God!!!

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May 22, 2020 1
New Here ,
Aug 13, 2020

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Thank you for posting this Sheri it's been driving me nuts!

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Aug 13, 2020 0
eoslove LATEST
New Here ,
Jan 02, 2021

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Yes, this works! Go into System Preferences, Monitors, Arrangement and drag the primary menu bar to the display you wish to be the default. Solved.

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Jan 02, 2021 0
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