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Missing fonts error on Illustrator

Explorer ,
Jun 21, 2020

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Hello,

when I open an illustrator document, then I get the message that the font HelveticaNeue is not in my system installed.

After downloading the font from this website I still get the warning.

https://freefontsdownload.net/free-helveticaneue-font-74318.htm

 

I have restart Illustrator but this doesn't helped.

How can I fix it?

Thanks

 

{Renamed by MOD}

Community Beginner
Correct answer by DAMON5 | Community Beginner

I have had the same problem with the same font! Unfortunately this is a copyrighted font, typically:

https://www.linotype.com/1245395/neue-helvetica-family.html?site=valuepacks#product-tab-2

 

There are also free versions:

https://freefontsdownload.net/free-helveticaneue-font-74318.htm (same as you posted above)

 

Go into the font manager and remove Helvetica Neue. Do a restart and re-install the font. 

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Missing fonts error on Illustrator

Explorer ,
Jun 21, 2020

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Hello,

when I open an illustrator document, then I get the message that the font HelveticaNeue is not in my system installed.

After downloading the font from this website I still get the warning.

https://freefontsdownload.net/free-helveticaneue-font-74318.htm

 

I have restart Illustrator but this doesn't helped.

How can I fix it?

Thanks

 

{Renamed by MOD}

Community Beginner
Correct answer by DAMON5 | Community Beginner

I have had the same problem with the same font! Unfortunately this is a copyrighted font, typically:

https://www.linotype.com/1245395/neue-helvetica-family.html?site=valuepacks#product-tab-2

 

There are also free versions:

https://freefontsdownload.net/free-helveticaneue-font-74318.htm (same as you posted above)

 

Go into the font manager and remove Helvetica Neue. Do a restart and re-install the font. 

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Jun 21, 2020 0
Adobe Employee ,
Jun 21, 2020

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Hi there,

 

So sorry to hear about this trouble. I would request if you could share a few more details like:

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

For a variety of reasons you, or your I.T. department, might want to install fonts but limit their availability to only one or more Adobe Creative Cloud appl...

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Jun 21, 2020 0
Explorer ,
Jun 23, 2020

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It still not work. This is the warning:

Can you show me the real HelveticaNeue Font Website to download?

 

1.PNG

 

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Jun 23, 2020 0
Adobe Community Professional ,
Jun 23, 2020

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Helevtica is not a free font.

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Jun 23, 2020 0
Explorer ,
Jun 23, 2020

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Where can I download it?

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Jun 23, 2020 1
Adobe Employee ,
Jun 23, 2020

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Monika is right, Helevatica is not free, however, I found this on my machine. Please download it from following links and let me know if this helps.

https://shared-assets.adobe.com/link/8b1cd9ac-a3f7-4dd9-643a-4dc15b81e6a3

https://shared-assets.adobe.com/link/dc1cd9ef-5ee4-450a-6894-f326b74f6caa

 

 

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Jun 23, 2020 1
Explorer ,
Jun 23, 2020

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You.ve posted a wrong url. Cant open it.

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Jun 23, 2020 1
Explorer ,
Jun 23, 2020

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I get the message site not found when open the url.

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Jun 23, 2020 1
Adobe Employee ,
Jun 23, 2020

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Oh no! I just rechecked and they are opening fine at my end. I reconfirmed with a colleague as well.

 

Screenshot_5.png

 

Try this link:

https://wetransfer.com/downloads/90aa9405e9f08b94ce3983c1922c9ff720200624003921/530e37c5ff0b7a982129...

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Jun 23, 2020 1
Community Beginner ,
Jun 23, 2020

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I have had the same problem with the same font! Unfortunately this is a copyrighted font, typically:

https://www.linotype.com/1245395/neue-helvetica-family.html?site=valuepacks#product-tab-2

 

There are also free versions:

https://freefontsdownload.net/free-helveticaneue-font-74318.htm (same as you posted above)

 

Go into the font manager and remove Helvetica Neue. Do a restart and re-install the font. 

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Jun 23, 2020 2
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Thanks for reaching out. In addition to good information shared above, I'd request checking out this help article as well to know more about fonts & troubleshooting.

Hope it helps.

 

Regards,

Ashutosh

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Sep 07, 2020 0