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Monitor black out caused by Illustrator

New Here ,
Jul 01, 2020 Jul 01, 2020

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My monitor goes black for some seconds every few minutes when Illustrator is open. Because I thought maybe it was due to the automatic file saving of Illustrator I deactivated the saving options under "Preferences / Process files and clipboard", but that didn't help. Does anyone know how I can fix the problem or what causes it?

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Bug , Performance , Sync and storage

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correct answers 1 Correct answer

Community Expert , Jul 01, 2020 Jul 01, 2020

Might be an incompatible GPU.

Does it get better when you disable the GPU acceleration in the Preferences?

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Community Expert ,
Jul 01, 2020 Jul 01, 2020

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Might be an incompatible GPU.

Does it get better when you disable the GPU acceleration in the Preferences?

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New Here ,
Jul 02, 2020 Jul 02, 2020

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Most definitely better. Thanx for the help.  🙂

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