Monitor black out caused by Illustrator

New Here ,
Jul 01, 2020

Copy link to clipboard

Copied

My monitor goes black for some seconds every few minutes when Illustrator is open. Because I thought maybe it was due to the automatic file saving of Illustrator I deactivated the saving options under "Preferences / Process files and clipboard", but that didn't help. Does anyone know how I can fix the problem or what causes it?

TOPICS
Bug, How to, Performance, Sync and storage

Views

99

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Community Professional , Jul 01, 2020
Monika Gause Adobe Community Professional , Jul 01, 2020
Might be an incompatible GPU. Does it get better when you disable the GPU acceleration in the Preferences?

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Jul 01, 2020

Copy link to clipboard

Copied

Might be an incompatible GPU.

Does it get better when you disable the GPU acceleration in the Preferences?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
S F AUTHOR LATEST
New Here ,
Jul 02, 2020

Copy link to clipboard

Copied

Most definitely better. Thanx for the help.  🙂

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more