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Mouse cursor is too slow in New Illustrator CC 2019

Community Beginner ,
Oct 17, 2018

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Mouse cursor is too slow in New Illustrator CC 2019 after update.

Older illustrator is deleted.

I cannot work.

After having descaled the UI to original scale (smallest) and unchecking "adjust cursor proportionally" the problem seems to have been resolved for me.

Hopefully this might help for you.

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Mouse cursor is too slow in New Illustrator CC 2019

Community Beginner ,
Oct 17, 2018

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Mouse cursor is too slow in New Illustrator CC 2019 after update.

Older illustrator is deleted.

I cannot work.

After having descaled the UI to original scale (smallest) and unchecking "adjust cursor proportionally" the problem seems to have been resolved for me.

Hopefully this might help for you.

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New Here ,
Oct 17, 2018

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In my case is not only the cursor i was testing illustrator after the update, using my wacom, my first thought was that the wacom was failing because in every action i have a "delay" when i set a color takes like 1 second to see the change, the zoom is not smooth is chopped, when i create a new shape the delay appears too.

I try to test diferent settings and also i update my video drivers with no luck 😕

It's really annoying.

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New Here ,
Mar 31, 2020

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Did you reslove this? Had the same issues with my wacon intuos.

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New Here ,
Oct 19, 2018

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I have also run into this issue after the latest update—all the regular processing in the program seems to work in a timely manner. However, when you are hovering over or working on the art board itself, the curser becomes laggy / delayed. When hovering over the menus / sidebar there is no lag, only when you're working in the art board.

The program is still usable, but extremely frustrating.

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New Here ,
Oct 22, 2018

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I have the same issue. Text editing is the worst. So very frustrating 

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Adobe Community Professional ,
Oct 22, 2018

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You can re-install the older version. In the future, when you "Update" Illustrator "Option+Click" and choose "Advanced" then un-check "Delete older versions".

I don't know why Adobe hides this feature. I NEVER intentionally delete older versions because there are inevitably bugs and incompatibilities with new software. "Keep old version" should be the default, IMO.

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New Here ,
Oct 31, 2018

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After having descaled the UI to original scale (smallest) and unchecking "adjust cursor proportionally" the problem seems to have been resolved for me.

Hopefully this might help for you.

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New Here ,
Nov 01, 2018

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This worked for me. Thanks!

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Adobe Community Professional ,
Nov 01, 2018

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Good to know. I would call this more of a "workaround" than a "resolution". If "scaling" the UI slows the interface there is either a software or hardware issue.

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Community Beginner ,
Nov 09, 2018

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That's it! Thanks

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New Here ,
Jun 28, 2020

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This solution has not worked for me. This update to Illustrator is virtually unuasble due to this issue

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New Here ,
Jul 05, 2020

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Completely unusable for me too. 

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