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Move tool doesn't work anymore

Advocate ,
Nov 07, 2017

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There's always a surprise or ten after each CC update. This time the move tool has stopped working! I can't move anything with the move tool at all. I've tried everything that I read on this issue from a FOUR year old post, so I guess this issue is quite sticky. What's up with this ongoing problem?

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Move tool doesn't work anymore

Advocate ,
Nov 07, 2017

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There's always a surprise or ten after each CC update. This time the move tool has stopped working! I can't move anything with the move tool at all. I've tried everything that I read on this issue from a FOUR year old post, so I guess this issue is quite sticky. What's up with this ongoing problem?

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Nov 07, 2017 0
Adobe Community Professional ,
Nov 07, 2017

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do you mean the selection tool?

does this mean you can't select objects? or you can select them but can't drag them around?

do other ways of moving things work? arrow keys, object > transform?

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Nov 07, 2017 0
Advocate ,
Nov 07, 2017

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Selection tool (V) is more accurate yes. I can select but not move with that tool. I have to nudge via keyboard to get things moving. I can also transforms with the selection tool.

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Nov 07, 2017 0
Adobe Community Professional ,
Nov 07, 2017

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i'm struggling to think of a circumstance where that would happen.

in 'selection and anchor display' prefs, is Object Selection by Path Only checked?

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Nov 07, 2017 0
Adobe Community Professional ,
Nov 07, 2017

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I agree with Doug that this is not a normal circumstance. It's possible that your preferences have corrupted. If you had "Import previous settings and preferences" checked when you did the install that is a distinct possibility.

To reset preferences:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users:

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works then great but if it doesn’t you may have to manually delete them.

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings (you may be able to skip the previous steps with Windows 10). Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language> for any versions that you have. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Nov 07, 2017 3
Adobe Employee ,
Nov 07, 2017

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if you can post a video or a sample file (if file specific) we might be able to able to help you

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Nov 07, 2017 0
Advocate ,
Nov 07, 2017

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After much trying and failing to fix this problem I had to re-install the whole application. I've experienced mysterious errors with Illustrator CC before and sometimes deleting and re-installing is the only cure. After re-installment the Move tool is now working as normal.

I think it's bad how instable Adobe applications have become after the CC concept started, it's like they are using paying customers as crash test dummies instead of waiting to release new versions until they have gone trough some tests. This move tool error is not anything new, I found threads going back to 2014 on the same error but no one seems to really know why this occurs. Illustrator has become quite instable compared to how things were with CS6 and prior to that. It used to be a trusted workhorse. Same with PS by the way. After each update it's like opening a can of worms, always some bugs or features failing.

I appreciate all the good response on this forum, many times its a true lifesaver. So thanks for the input on this! It's much appreciated.

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Nov 07, 2017 2
New Here ,
Nov 25, 2017

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I am having the same issue. I could not find the list of files at all in the preferences folder as suggested about. Trying to reinstall for the second time.

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Nov 25, 2017 0
Adobe Community Professional ,
Nov 25, 2017

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What operating system are you using? Is it a company computer or your own personal computer?

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Nov 25, 2017 0
Guide ,
Nov 25, 2017

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Do one of the following:

  1. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Illustrator. Your current settings are deleted.
  2. Remove or rename the AIPrefs file (Windows) or Adobe Illustrator Prefs file (Mac OS). New preferences files are created the next time you start Illustrator.

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Nov 25, 2017 2
New Here ,
Jun 05, 2020

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I have the same problem. I reset the preferences already, I unistalled the program twice. I have Illustrator 2020, and I need to submit one assignment in three days, I am really struggling.

Any other suggestion ?

Thanks.

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Jun 05, 2020 0
Adobe Community Professional ,
Jun 05, 2020

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"I have the same problem."

 

Please create a new thread.

Tell us your system and version

Show us the contents of your file

Tell us exactly what you are trying to do using which tool

 

You are not by any chance inside isolation mode, working with locked objects/layers, in perspective grid, working with snap to grid or in very high zoom level?

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Jun 05, 2020 0
New Here ,
Jun 18, 2020

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I HAVE THE SAME.
is frustrating
EVERYTHING WORKS,
you are getting an update and you can't work.
but if you pay it is not fair

😞

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Jun 18, 2020 0
New Here ,
Aug 07, 2020

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I am facing the same problem i am not able to move any of my illustration even drag and drop. please do something about this its really frustrating.

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Aug 07, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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Try and close all applications. Then reboot the computer.

Then launch only Illustrator. Does it now work?

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Aug 07, 2020 0