Moved all my work to an external hard drive and now I cannot open them : Indd, Ai

[Laura Crane]

I moved my work to an external hard drive (SSD), and now I cannot open most files. Indesign and Illustrator.

The drive is brand new, not full, and all things are well with it.

I did get some errors about another version of the file open elsewhere, but then they stopped too. 

I'm Mac 11.2.3

Please help anyone, Adobers in particular. I've been a loyal user and payer for so very long, and need to keep the power on! 

Thanks,

Laura.

[Laura Crane]

I did have all my files on iCloud and moved to the external hard drive, and deleted from iCloud. I do not want to copy each one to my local drive and move back each time. I added a backup version from the external drive to Dropbox but haven't opened any of these. 

[Test Screen Name]

Please post the exact messages and symptoms you get now, when you try to open the file. Also the specific version of InDesign (not "latest").

[Laura Crane]

Thank you, I am using Illustrator v 25.2.3 and InDesign v 16.2.1. 

Errors below. 

Thank you. 

[Ashutosh_Mishra]

Hi Laura,

Sorry to hear about your experience. We thank you for sharing the information as asked. Are you able to open these files when you copy them on your internal/local drive? If yes, this could be related to the permissions.

You may check out & follow this Apple support article & see if it makes any difference. Let us know how it goes.

Regards,

Ashutosh

[Laura Crane]

Thanks for replying, it made no difference.

Please help.

Thank you.