Moved all my work to an external hard drive and now I cannot open them : Indd, Ai

New Here ,
May 25, 2021 May 25, 2021

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I moved my work to an external hard drive (SSD), and now I cannot open most files. Indesign and Illustrator.

The drive is brand new, not full, and all things are well with it.

I did get some errors about another version of the file open elsewhere, but then they stopped too. 

 

I'm Mac 11.2.3

 

Please help anyone, Adobers in particular. I've been a loyal user and payer for so very long, and need to keep the power on! 

 

Thanks,

Laura.

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New Here ,
May 25, 2021 May 25, 2021

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I did have all my files on iCloud and moved to the external hard drive, and deleted from iCloud. I do not want to copy each one to my local drive and move back each time. I added a backup version from the external drive to Dropbox but haven't opened any of these. 

 

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LEGEND ,
May 26, 2021 May 26, 2021

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Please post the exact messages and symptoms you get now, when you try to open the file. Also the specific version of InDesign (not "latest").

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New Here ,
May 28, 2021 May 28, 2021

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Thank you, I am using Illustrator v 25.2.3 and InDesign v 16.2.1. 

Errors below. 

Thank you. 

 

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Adobe Employee ,
Jun 04, 2021 Jun 04, 2021

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Hi Laura,

 

Sorry to hear about your experience. We thank you for sharing the information as asked. Are you able to open these files when you copy them on your internal/local drive? If yes, this could be related to the permissions.

You may check out & follow this Apple support article & see if it makes any difference. Let us know how it goes.

 

Regards,

Ashutosh

 

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Thanks for replying, it made no difference.

 

Please help.

 

Thank you.

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