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Multiple windows issue - Illustrator CC 2017

Community Beginner ,
Jul 05, 2017

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Hi all, I have the AI latest release and I'm facing an issue with multiple windows on two different screens of the same project.
The layers panel is not responding when I want to open a layer tree, block and hide/show.

I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

I'm the only one who's facing this problem? Should I submit a bug report?

Thanks

-

Julio

PC specs:

OSMicrosoft Windows 10 Pro
OS Version10.0.15063 build 15063
System modelAlienware Aurora R6
System typePC based on x64
ProcessorIntel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 core, 8 logic processors
Version/dataAlienware 1.0.4, 23/02/2017

Just downloaded Illustrator 23 and it looks like the problem has been resolved *fingers crossed* Multi Views with different states FTW!

Can anyone else confirm this?

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Multiple windows issue - Illustrator CC 2017

Community Beginner ,
Jul 05, 2017

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Hi all, I have the AI latest release and I'm facing an issue with multiple windows on two different screens of the same project.
The layers panel is not responding when I want to open a layer tree, block and hide/show.

I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

I'm the only one who's facing this problem? Should I submit a bug report?

Thanks

-

Julio

PC specs:

OSMicrosoft Windows 10 Pro
OS Version10.0.15063 build 15063
System modelAlienware Aurora R6
System typePC based on x64
ProcessorIntel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 core, 8 logic processors
Version/dataAlienware 1.0.4, 23/02/2017

Just downloaded Illustrator 23 and it looks like the problem has been resolved *fingers crossed* Multi Views with different states FTW!

Can anyone else confirm this?

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Adobe Community Professional ,
Jul 05, 2017

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Try and put Illustrator onto the other screen and check if the problem is still there.

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Community Beginner ,
Jul 05, 2017

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Thanks for the reply!
No, nothing changes, unfortunately the problem is still there.

-
Julio

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Adobe Community Professional ,
Jul 05, 2017

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Please contact Customer Care:

Contact Customer Care

(you have to be logged in with your Adobe ID when using that page.

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Community Beginner ,
Jul 25, 2017

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Monika Gause​ I'm sorry bothering you but netiher the Customer Care nor any forums posts didn't solved my problem.

I updated every drivers but the problem is still there. How can I submit a bug report to Adobe?

Thanks

-
Julio

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Adobe Community Professional ,
Jul 25, 2017

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The bug report can be fond here:

Feature Request/Bug Report Form

Can you be a bit more precise?

Does that happen with any file?

Are there any third party plugins installed in Illustrator?

What exactly is in the file?

What exactly happens? It's slow, but does it show at all?

How much RAM is installed in the computer?

How big is the file?

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Community Beginner ,
Jul 25, 2017

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Yes, happens with any file, also New Documents.

I don't have any third party plugins installed.
My PC has 32gb RAM, but it does not seem a RAM issue.

I try to explain what I'm doing:

  1. Open an empty New Document
  2. Add two new layers
  3. Draw something on every layer
  4. Duplicate the window going to Window > New Window (I want to have a general view of my drawing in a window and work on the details in the second window)
  5. Now I try to hide/block/open the layers from the Layer Panel. It doesn't work.

I hope you can see what's happening:

FXbxXvaArH.gif

You can't see the clicks but I click many times on the eye icon but it responds on average 1 time on 10.
No response when I press the arrow icon to open the layer tree.

Closing the second duplicated window works smoothly.

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Adobe Community Professional ,
Jul 25, 2017

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OK, thank you.

That might be an issue with your graphics card.

Can you try if it works better when you turn off GPU acceleration?

Can you try and update the graphics card driver?

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Community Beginner ,
Jul 25, 2017

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I already tried to disable del GPU acceleration but gives me the same result.

I have a GTX 1080 and I already updated the driver, is the latest release.


Thanks for your help!

-
Julio

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New Here ,
Oct 22, 2017

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Hi Julio and Monika. I am having the same issue with multiple view windows of the same doc. It's been a problem for me ever since I upgraded to CC (from CS6) a year ago.

The first computer (Dell XPS 8900) was a Windows 10 Pro x64 machine and it affected all versions of Illustrator CC (I installed and tested every single one of them, I was also troubleshooting issues with the Overprint Preview).

That computer had a Geforce GTX 745 graphics card (a low-end OEM Dell card). Core i7 6700, 16GB RAM, fast SSD + secondary scratch disk. Like Julio I updated graphics drivers and tried disabling GPU acceleration. I also optimized the NVIDIA settings according to Adobe's recommendations, and other settings found in forums for addressing different issues altogether. The problem persists no matter what. I assumed it was probably a hardware issue and didn't pursue it further.

On that first computer I used a Yiynova 22U+ graphics/tablet monitor (like a Chinese Cintiq).

Recently I got a new computer, an Alienware R5 with Geforce GTX 1080 graphics card, 32GB RAM, fast M.2 SSD + secondary hdd, Core i7 6700 processor.

On the second computer I use a Wacom Cintiq 27UHD graphics/tablet monitor.

Same multi-window problems in Illustrator no matter what the configuration or file. It also doesn't matter what monitor the windows are on in my dual monitor set up.

It seems that something is interfering with the mouse click, like some process is double-triggering the click 9 out of 10 times (like Julio described, I can get the layer to toggle visibility or lock if I keep clicking rapidly.


It's a major pain though, especially with my workflow which involves having a second window/view on a very large monitor showing the whole canvas while I work around the canvas on the Cintiq.

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New Here ,
Oct 25, 2017

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I am currently having the same issue. Shut down, uninstalled illustrator, reinstalled, nothing seems to be working.

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Community Beginner ,
Nov 04, 2017

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I'm also having the same problem.

For what it's worth, I've added my vote to the bug report. But it's now only 3 votes so far.
Here's hopin'.

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