My Ai file is completely went missing that was supposed to be saved in my external hard drive. HELPPP!!!

New Here ,
Feb 11, 2017 Feb 11, 2017

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I was working on a project using Ai on my macbook and I have to leave the house for a while. When I came back from my errands and try to go back and work on it Ai has automatically shut down. When I tried to reopen it, it shows that it is on the recently open files but when I tried clicking it an error dialogue box keep showing saying they can't find the file. When I check my hard drive the file is completely gone and nowhere to find. What should I do, I really need to recover the files. Help!

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Most Valuable Participant ,
Feb 11, 2017 Feb 11, 2017

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Bad news: There's nothing there. Simply start over.

Mylenium

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Adobe Community Professional ,
Feb 11, 2017 Feb 11, 2017

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Had you saved the file before you left the house? If so, please do check the save location. OR, you can do a full search (not a Spotlight search) - so command+F from the Finder. Look for files with .ai - this'll start the machine searching so be patient if you have a lot of .ai files, then hit the little plus sign on the top right of the search window (under the line where you entered the .ai) and change "Kind" to "Created" and enter today's date.

If it's not there, you never saved, and unfortunately what @Mylenium says is true. And it's a hard-learned lesson to always SAVE.

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Adobe Community Professional ,
Feb 11, 2017 Feb 11, 2017

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This won't help you recover your file from your external disk, but you might want to run Disk Utility > First Aid on it to see if it's okay.

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New Here ,
Jan 29, 2020 Jan 29, 2020

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The Same thing happened to me last night. My File was saved 3 days ago but I had it open I went to bed and when I woke up my pc had rebooted and it had completely vanished. Now everyone is playing the name game Adobe says it's Windows, Windows says its HP. Hp say its not us but we might be able to help you... for a fee CAN SOMEONE PLEASE HELP

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New Here ,
Dec 12, 2020 Dec 12, 2020

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This just happened to me...were you able to find your file??

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Most Valuable Participant ,
Dec 12, 2020 Dec 12, 2020

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For future reference, you need to help yourself by taking backups, many backups, as you work. Things will always go missing, for some reason or other, backups stop it being a disaster.

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