Hi, what version of Adobe Illustrator are you using? Are you having the same problem with other Creative Cloud software?
Hi, Im using 2021, It seems the preference file got corrupted, reinstalling now without keeping prefences to see if it works. Talking with Support now. thanks.
Keep us updated, we're here to help 🙂
It's working now. Reinstall without keeping preferences!
We're glad your Adobe Illustrator issue is resolved. If you need help in the future, please contact us 🙂
Hi, I'm having the exact same problem. Since yesterday Illutrator won't open at all. I've just uninstalled and reinstalled twice, once keeping the preferences and once removing them. Second attempt at opening the app just now and nothing happens. The icon bounces up and down but no error messages. In force quit it states the app is not responding. Indesign and Photoshop are working fine.
Any help really appreciated, I've got clients waiting for work.
Thanks in advance.