My Illustrator 2021 is not opening at all (Not Responding)

New Here ,
Apr 15, 2021 Apr 15, 2021

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When opening Illustrator it doesnt respond. This is the message in Task manager.

Screenshot 2021-04-15 114620.jpg

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Hi, what version of Adobe Illustrator are you using? Are you having the same problem with other Creative Cloud software?

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Hi, Im using 2021, It seems the preference file got corrupted, reinstalling now without keeping prefences to see if it works. Talking with Support now. thanks. 

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Keep us updated, we're here to help 🙂

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New Here ,
Apr 15, 2021 Apr 15, 2021

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It's working now. Reinstall without keeping preferences!

 

 

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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We're glad your Adobe Illustrator issue is resolved. If you need help in the future, please contact us 🙂

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Hi, I'm having the exact same problem. Since yesterday Illutrator won't open at all. I've just uninstalled and reinstalled twice, once keeping the preferences and once removing them. Second attempt at opening the app just now and nothing happens. The icon bounces up and down but no error messages. In force quit it states the app is not responding. Indesign and Photoshop are working fine.

 

Any help really appreciated, I've got clients waiting for work.

 

Thanks in advance.

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