My Illustrator App Crashed and I Can't Close It

Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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I was working with Adobe Illustrator CC 2019 and after opening a separate document it wouldn't let me use any tools and I can't select anything under the Illustrator menu bar. I had clicked the red X in the corner to close it and managed to save my work after it had asked before quitting. But even though the Illustrator screen is gone and won't open, it still says Illustrator is active. I've tried quitting the app and it won't let me, it won't let me update it, or even shut off my Mac because Illustrator is still running.

Would anyone know how I can fix this situation as soon as possible?

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 16, 2019 Apr 16, 2019
Force restart your Mac. Hold the power button down until it relaunches.

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Adobe Community Professional ,
Apr 16, 2019 Apr 16, 2019

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Force restart your Mac. Hold the power button down until it relaunches.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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I had tried to shut it down but because the app wouldn't close the Mac refused to. I had done as you suggested and restarted by holding down the power button for 5 seconds and the app closed and now it's functioning just fine. Thank you!

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Advocate ,
Apr 16, 2019 Apr 16, 2019

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Did you try hitting option + command + esc keys to force quit the app?

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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Because only the regular "quit" option would show up I figured I wouldn't be able to force quit, I didn't know there was a key command to do so. I'll definitely remember to try that first in future if this happens again, thank you!

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New Here ,
Jun 07, 2021 Jun 07, 2021

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Thank you this was better than force quitting my computer. Worked a lot faster. 

 

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