I was working with Adobe Illustrator CC 2019 and after opening a separate document it wouldn't let me use any tools and I can't select anything under the Illustrator menu bar. I had clicked the red X in the corner to close it and managed to save my work after it had asked before quitting. But even though the Illustrator screen is gone and won't open, it still says Illustrator is active. I've tried quitting the app and it won't let me, it won't let me update it, or even shut off my Mac because Illustrator is still running.
Would anyone know how I can fix this situation as soon as possible?
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Force restart your Mac. Hold the power button down until it relaunches.
I had tried to shut it down but because the app wouldn't close the Mac refused to. I had done as you suggested and restarted by holding down the power button for 5 seconds and the app closed and now it's functioning just fine. Thank you!
Did you try hitting option + command + esc keys to force quit the app?
Because only the regular "quit" option would show up I figured I wouldn't be able to force quit, I didn't know there was a key command to do so. I'll definitely remember to try that first in future if this happens again, thank you!
Thank you this was better than force quitting my computer. Worked a lot faster.