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My Illustrator doesn't show the layout

New Here ,
Apr 14, 2020

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Good afternoon. My Illustrator doesn't show the layout. just a gray background. Who has experienced this and what should we do now? The same problem with Dimension

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My Illustrator doesn't show the layout

New Here ,
Apr 14, 2020

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Good afternoon. My Illustrator doesn't show the layout. just a gray background. Who has experienced this and what should we do now? The same problem with Dimension

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487

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Apr 14, 2020 0
Adobe Community Professional ,
Apr 14, 2020

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Did you already press Ctrl + 0 to fit the artboard in the window?

You could also try and turn off GPU acceleration.

 

Did this just start happening? WHen was your last computer restart? Some Windows upgrade recently?

Which version is it?

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Apr 14, 2020 0
New Here ,
Apr 15, 2020

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Hi. I have the most recent updates. The Illustrator is working. But the workspace is not displayed.Part of the main screen remains. attached a photo. How long ago this problem occurred, I do not know. since I mostly work in photoshop. I don't have any problems with him.4646.jpg

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Apr 15, 2020 0
Enthusiast ,
Apr 14, 2020

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Try clicking on this mark.

1.png

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Apr 14, 2020 0
New Here ,
Apr 15, 2020

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hi. but it didn't help. the problem is that the workspace doesn't work. and part of the main screen is still there. And if you start dragging the workspace, the layout appears. but once you let go, everything disappears again.4646.jpg4564.jpg4535.jpg

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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Try Resetting your preferences>Relaunch Illustrator. Good Luck! 

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Apr 15, 2020 0
Adobe Employee ,
Apr 25, 2020

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Hi there,

 

I would like to know if resetting preferences as suggested above worked for you, or the issue still persists.

Kindly update the discussion if you still need assistance with it.

 

Regards,

Srishti

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Apr 25, 2020 0
New Here ,
Apr 26, 2020

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Hello. I was resetting my settings. not help. reinstalling and deleting all the components didn't help either.

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Apr 26, 2020 0
Adobe Employee ,
Apr 26, 2020

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Sorry about that. Could you please try checking how does it work in Safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)? 

 

If that doesn't help, try uninstalling Illustrator using Adobe Cleaner Tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html). Remove all Illustrator 2020 folders from following locations:

  • Adobe Illustrator and Adobe Illustrator 24 Settings from C:\Users\user\AppData\Roaming\Adobe
  • Adobe Illustrator 2020 from C:\Program Files\Adobe  

Reinstall Illustrator from Creative Cloud.

 

Regards!

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Apr 26, 2020 0
New Here ,
May 27, 2020

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Good afternoon. Unfortunately, not one of the options did not help. Even a complete reinstall of Windows with the removal of all files did not fix the problem

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May 27, 2020 0
New Here ,
Jun 03, 2020

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Good afternoon. The problem with the Illustrator was unstable Windows. Each time you shutdown, Windows has dropped the last software settings. That is, when you disable GPU acceleration, change the language, panels, and so on.after restarting, everything was reset. and it wasn't just the Illustrator. This bug is fixed by completely reinstalling Windows with the removal of all components. Thank you all for your help!

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Jun 03, 2020 0