My Illustrator just wont open any files, nor create any files !

New Here ,
Apr 13, 2021 Apr 13, 2021

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Hi all,

 

This has occured yesterday.

I have tried to reisntall everything, restart the computer etc. Nothing changes.

Photoshop and adobe reader works, but not after effects, it just keeps on the opening phase, i haven't finished downloading all the others to test yet

When i open Illustrator on another computer, same session; it still works.

 

I have 160 Go space left on my imac Pro, updated 11.2.3 (20D91)

3,2 GHz Intel Xeon W 8 cœurs

32 Go 2666 MHz DDR4

Radeon Pro Vega 56 8 Go

 

Anyone, any clue on how to work this out ? PLEASEEEE

 

thank you so much for your help !

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi there,

 

Sorry to hear about your experience. Please try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps to improve the performance of the app.

 

Regards,

Ashutosh

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