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my illustrator won't open and photoshop

New Here ,
Nov 04, 2020

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i have the app of illustrator a long time now but now it won't open annymore. and i have the same problem with photoshop. 

can you help me?

 

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my illustrator won't open and photoshop

New Here ,
Nov 04, 2020

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i have the app of illustrator a long time now but now it won't open annymore. and i have the same problem with photoshop. 

can you help me?

 

TOPICS
Scripting

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48

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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What version of Illustrator?

What OS version are you using?

When did it last work?

What exactly happens when you try and open Illustrator?

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Nov 04, 2020 0
New Here ,
Nov 04, 2020

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I have version 24.3
it stopped working since last week.
when I press the illustrator icon nothing happens. I've never had a problem with this. I had downloaded the old version of this for safety.
I have a macOS 10.13.6

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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Hi. Please check this post. Maybe it can be helpful: https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...

 

Marlon Ceballos.

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Nov 04, 2020 2
Adobe Community Professional ,
Nov 04, 2020

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What version of Illustrator and Photoshop do you have?

Do you have the current creative cloud?

Did you officially get your software from Adobe?

These are just some questions we will need to help you troubleshoot.

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Nov 04, 2020 0
New Here ,
Nov 04, 2020

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I have version 24.3 for illustrator and photoshop i have 21.2.4

i have the creative cloud and i downloaded it from that.

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