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My latest version of Illustrator cant read any .ai file

New Here ,
Jul 24, 2020

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And not only that... when I create a new file, the screen is totally black or white and i cannot edit anything. Its very strange. The "previsualización" doesn´t work. 

 

 

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My latest version of Illustrator cant read any .ai file

New Here ,
Jul 24, 2020

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And not only that... when I create a new file, the screen is totally black or white and i cannot edit anything. Its very strange. The "previsualización" doesn´t work. 

 

 

Topics

Performance

Views

22

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 24, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS & Illustrator? Please make sure you have GPU driver updated to the latest version.

You may also try disabling the GPU Performance under Preferences > Performance.

Resetting preferences may help as well. Please follow instructions on help article(https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences) to do that.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps.

 

Regards,

Ashutosh

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