My mac restarts every time I try to open AI.

New Here ,
Apr 15, 2021 Apr 15, 2021

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My mac restarts every time I try to open AI. a lot has already happened, I can't use vector files.

I tried installing older versions of the program too, but the result is the same.

already tried uninstalling and reinstalling the program. and tried to format the mac.

 

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Hi, we're sorry you're having trouble with Adobe Illustrator. Does this problem also occur with other software?

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New Here ,
Apr 15, 2021 Apr 15, 2021

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No, only with ai.

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Someone should take a look into your system.

Contact Customer Care, they can do that: https://helpx.adobe.com/contact.html

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