My Toolbar says "the operation cannot complete due to unknown error"

New Here ,
Nov 23, 2020

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Hi, I'm a macbook pro retina 2016 user (OS catalina)

I never used my Ai before, but when I try to use it, the toolbar is missing. I followed the steps to show the toolbar but it says "The operation cannot complete due to unknown error". Is there any suggestion regarding this issue? thx

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aca1608 AUTHOR
New Here ,
Nov 23, 2020

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I'm using Adobe Illustrator 2018 (23.1.1)

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Adobe Community Professional ,
Nov 24, 2020

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Illustrator CC2018 is not compatible with Catalina: https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

Please don't attach images in the forum. Embed them in your post.

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Adobe Employee ,
Nov 27, 2020

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Hi there,

 

Sorry to hear about your experience. As Monika already mentioned, Adobe Illustrator 2018 does not support macOS Catalina. I'd request you to update your app to the latest version. You may follow this help article(https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to do that. Hope it helps.

 

Regards,

Ashutosh

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